Return Policy

30-Day Returns

We stand behind our products. If your item arrives defective or you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.

Return Eligibility

Items are eligible for return if they are:

• Unused and in original condition
• In original packaging with all included accessories
• Returned within 30 days of delivery
• Not a final sale item (marked at purchase)

Items that have been installed or show signs of use may not qualify for full refunds but may be eligible for partial refunds or exchanges at our discretion.

How to Return an Item

1. Contact Us - Email your order number and reason for return to support@apexmod.com
2. Get Return Label - We'll provide you with a prepaid return shipping label
3. Pack & Ship - Package the item securely in original packaging and use the provided label
4. Inspection - Once received, we'll inspect the item within 5 business days
5. Refund Issued - Upon approval, refunds are processed within 5-7 business days

Return Shipping – Customer Responsibility

Return shipping costs are the responsibility of the customer. You'll need to cover the cost of shipping your item back to us.

However:

• Defective items: If the product arrived damaged or is genuinely defective, contact us for a prepaid return label
• Change of mind: Return shipping is your responsibility for dissatisfaction returns

We recommend using a tracked shipping method (UPS, FedEx, USPS) to ensure your package arrives safely. Keep your tracking number for your records.

Once we receive and inspect your return, we'll process your refund. Refund processing is separate from return shipping costs.

Refund Timeline

• • Return label sent: Same day
• • Package in transit: 3-5 business days
• • Inspection & approval: 5 business days
• • Refund processed: 5-7 business days
• • Total: Up to 3 weeks

Exchanges

Prefer a different size or color? You can exchange your item free of charge within 30 days. We'll send you the replacement while we process the return of your original item.

Non-Returnable Items

The following items cannot be returned:

• Clearance or final sale items (marked at purchase)
• Items installed in or on your vehicle
• Damaged items due to customer misuse
• Items returned after 30 days

Installed Items

If you've installed an item but changed your mind, contact us within 7 days of installation. We may approve a partial refund (typically 50-75%) or help you troubleshoot any issues.